At GlobalGoods Hub, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with the product, our Refund and Return Policy is here to assist you.
1. Eligibility for Return
You can request a return or refund under the following conditions:
- The product is unused, in its original packaging, and in the same condition that you received it.
- The return request is made within 7 days from the date of delivery.
- The item is defective, damaged, or does not match the description.
Non-Returnable Items:
- Perishable goods (e.g., food items).
- Personal hygiene products (e.g., cosmetics, undergarments).
- Custom-made or personalized items.
- Gift cards or digital products.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to globalgoodshub24@gmail.com with your order number, the reason for the return, and any relevant images of the product (if damaged or defective).
- Approval: Once we receive your return request, we will review it and notify you of the approval or rejection of your return within 48 hours.
- Return the Product: If approved, you will be provided with details on how to ship the product back to us. The product must be returned in its original condition with all original packaging.
3. Return Shipping
- Defective or Incorrect Products: If the product is defective, damaged, or incorrect, GlobalGoods Hub will bear the return shipping costs.
- Change of Mind: For returns due to a change of mind or any reason other than damage/defect, the customer will be responsible for covering the return shipping costs.
4. Refunds
Once your returned product is received and inspected, we will notify you of the status of your refund.
- If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.
- Please note that it may take additional time for your bank or credit card company to process the refund to your account.
Partial Refunds: In some cases, only partial refunds will be granted (if applicable), such as:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at globalgoodshub24@gmail.com.
6. Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account or contact your credit card company, as processing times may vary.
- If you’ve done this and still haven’t received your refund, please contact us at globalgoodshub24@gmail.com for further assistance.
7. Cancellation Policy
Orders can be canceled before they are shipped. Once shipped, cancellation is no longer possible, but the product may be returned following the return process mentioned above.
8. Contact Us
For any return, refund, or exchange queries, please feel free to contact us at:
Email: globalgoodshub24@gmail.com
Phone: +91-8112256265
Address: GlobalGoods Hub, Rajasthan, India.
We value your business and are here to ensure you have a smooth and satisfactory shopping experience at GlobalGoods Hub.